Terms of service

Last Updated: October 10, 2025

These Terms of Service (“Terms”) are a legally binding agreement between you and CI ANDEAN FIELDS SAS  (d/b/a “BloomsPal”) (“BloomsPal,” “we,” “us,” or “our”) governing your access to and use of our websites, online portals, and mobile applications (collectively, the “Site”) and the services we provide through them (the “Services”). CI ANDEAN FIELDS SAS is a COLOMBIAN company (NIT 900.319.843-8). 

By accessing or using the Services, you agree to these Terms and to our Privacy Policy (incorporated by reference). If you do not agree, do not use the Services.

We may update these Terms from time to time. When we do, we will post the revised Terms with the “Last Updated” date above. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms.

1) What BloomsPal Does

BloomsPal operates a digital commerce and logistics platform that enables the sale, international fulfillment, and delivery of agricultural products, flowers, packaged foods, and other natural consumer goods sourced from Latin America (“Products”) to customers in the United States and other markets.

Depending on the specific transaction, BloomsPal may (i) sell Products directly, or (ii) act as an intermediary connecting independent suppliers, brands, farms, and manufacturers (“Suppliers”) and logistics providers or last-mile carriers (“Fulfillment Partners” or “Couriers”) with end customers (“Customers”). Where Products are listed and sold by a Supplier, your purchase contract is with that Supplier.

We facilitate ordering, payments, cross-border logistics and limited issue resolution; we are not responsible for the manufacture of Products we do not make, nor for the operations of independent Suppliers or Couriers.

Because many Products are perishable, reasonable substitutions of equal or greater value and natural variations in color/variety/packaging may occur based on seasonality and availability.

2) Eligibility & Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. Some features may require an account. You agree to provide accurate, current information and to keep your credentials confidential. You are responsible for all activity under your account and must notify us promptly of any unauthorized use.

We may refuse, suspend, or terminate accounts or access at our discretion, including for violations of these Terms or risks to our community or operations.

3) Orders, Pricing, Payment & Taxes

Orders. Placing an order is an offer to buy. We may accept or decline any order (e.g., due to availability, errors, compliance checks, or fraud concerns). If an item is unavailable, we may cancel, refund, or offer a substitution.

Pricing. Prices are in U.S. dollars unless stated otherwise and may change without notice. Applicable taxes, shipping, handling, and other fees will be shown at checkout. From time to time, subtotals may be estimates; the final amount is confirmed at checkout.

Payment. You authorize BloomsPal and our third-party payment processors to charge your selected payment method for the full order total (including taxes, shipping, and optional tips). Payment processing is provided by third parties and is subject to their terms and privacy policies.

Promotions/Credits. Discounts, promo codes, and credits are personal, non-transferable, and may be modified, suspended, or revoked at our discretion, subject to their specific terms.

4) Fulfillment, Shipping & Risk of Loss

Orders may be fulfilled by BloomsPal, by Suppliers, or by Fulfillment Partners. Delivery windows are estimates and are not guaranteed; cross-border shipments may be affected by customs, inspections, weather, or carrier capacity.

Risk of loss passes to you upon delivery to the address you provide (including to a receptionist/concierge or other designated recipient). If no one is available to receive a perishable delivery, the order may be left in a reasonably secure location or delivery may be rescheduled as feasible.

Returns. Due to the perishable nature of many Products, we generally cannot accept returns once delivered. Please inspect items upon receipt and contact support@bloomspal.com within 24 hours with photos if something is missing, damaged, or incorrect. At our discretion, we may provide a replacement, credit, or refund.

5) Suppliers, Fulfillment Partners & Couriers

Suppliers and Couriers are independent contractors, not employees, agents, partners, or franchisees of BloomsPal. They are solely responsible for their compliance with all applicable laws and standards (including safety, labeling, export/import, and health regulations) and for the accuracy of their listings.

To the maximum extent permitted by law, BloomsPal is not liable for the acts, omissions, or representations of any Supplier or Courier.

6) Mobile Services & Communications (Email/SMS)

The Services may be accessible via mobile devices. Your carrier’s standard data/SMS rates may apply. By providing your contact information or using the Services, you consent to receive communications (which may be automated) about orders, account matters, and promotions. You may opt out of marketing texts at any time by replying STOP (you will continue receiving transactional messages). If you change or deactivate your mobile number, you agree to promptly update your account.

7) Acceptable Use

You agree to comply with all applicable laws and not to:

• Interfere with or disrupt the Services or security features;

• Use bots, scrapers, or similar tools without permission;

• Upload malware, spam, or unlawful content;

• Impersonate another person or misrepresent your affiliation;

• Attempt to bypass access or usage restrictions; or

• Engage in conduct that restricts or inhibits others’ use of the Services.

We may monitor and restrict access or content to protect users and our operations.

8) User Content & Reviews

If you submit reviews, photos, or other content (“User Content”), you represent you own or have the necessary rights to it. You grant BloomsPal a worldwide, perpetual, transferable, sublicensable, royalty-free license to use, reproduce, modify, publish, and display such User Content in connection with the Services and our marketing.

User Content must be truthful, relevant, lawful, and respectful. We may remove or decline to display content at our discretion.

9) Intellectual Property

The Services, including text, graphics, logos, software, and trademarks, are owned by or licensed to CI ANDEAN FIELDS SAS. Except as expressly permitted, you may not copy, distribute, modify, or create derivative works from the Services or content.

If you believe content on the Services infringes your copyright, see Section 15 (DMCA Notices).

10) Perishables, Allergens & Variations

Many Products are perishable agricultural or floral goods. Images are illustrative—natural variations in color, size, and presentation occur. Seasonal constraints may require substitutions of equal or higher value. Suppliers are responsible for accurate labeling and allergen information; production facilities may handle multiple allergens. If you have severe allergies, please contact us before ordering.

11) Marketplace Risk & International Use

When you transact with independent Suppliers, you assume the risks inherent in dealing with third parties (including the possibility of inaccurate listings or delays). While we use fraud prevention and quality controls, we cannot guarantee every transaction will be completed or error-free.

Software and data transmissions may be subject to U.S. export controls. You agree to comply with all local rules and laws applicable to your use of the Services.

12) Disclaimer of Warranties

YOUR USE OF THE SITE, SERVICES, AND PRODUCTS IS AT YOUR SOLE RISK. THE SITE, SERVICES, AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMSPAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE SERVICE OR THAT PRODUCTS WILL MEET EVERY EXPECTATION (INCLUDING NATURAL VARIATIONS OR SUBSTITUTIONS).

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLOOMSPAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR PRODUCTS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO BLOOMSPAL IN THE SIX (6) MONTHS PRECEDING THE CLAIM OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN SUCH CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14) Indemnification

You agree to defend, indemnify, and hold harmless CI ANDEAN FIELDS SAS (d/b/a BloomsPal), its affiliates, officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use of the Services or Products; (ii) your breach of these Terms or applicable law; (iii) your User Content; or (iv) your transactions or interactions with Suppliers or Couriers.

15) Copyright (DMCA) Notices

If you believe your work has been used on the Services in a way that constitutes copyright infringement, please send a notice containing all information required by 17 U.S.C. §512(c)(3) to our DMCA Agent:

DMCA Agent / Legal:

CI ANDEAN FIELDS SAS (d/b/a BloomsPal) – Legal Department

Email: legal@bloomspal.com

Subject: DMCA Takedown Request

Mailing Address: COLOMBIA

If your content was removed and you believe it was a mistake, you may submit a counter-notice with the information required by §512(g)(3). We may terminate repeat infringers in appropriate circumstances.

16) Third-Party Services & Links

The Services may link to or integrate third-party sites and services (e.g., payment processors, carriers, app stores). We do not control or endorse third-party sites/services and are not responsible for their content, policies, or actions. Your use of them is at your own risk and subject to their terms.

Apple App Store Terms. If you access a BloomsPal mobile app via the Apple App Store, you acknowledge: (a) these Terms are between you and BloomsPal (not Apple); (b) your license is non-transferable and limited to Apple-branded devices you own/control; (c) Apple has no obligation for maintenance/support, warranties, or other claims; and (d) Apple and its subsidiaries are third-party beneficiaries who may enforce these Terms with respect to the iOS app.

17) Dispute Resolution & Arbitration (U.S.)

Before initiating a claim, you agree to first attempt to resolve it informally by emailing legal@bloomspal.com with a detailed description of the dispute. If unresolved within 60 days, you and BloomsPal agree to resolve any dispute arising out of or relating to these Terms, the Services, or Products through binding arbitration on an individual basis.

• Rules & Forum. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by this section. Hearings (if any) will occur in Miami-Dade County, Florida, unless we agree otherwise.

• Class Action Waiver. YOU AND BLOOMSPAL MAY BRING CLAIMS ONLY IN YOUR/ITS INDIVIDUAL CAPACITY. NO CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTIONS OR ARBITRATIONS.

• Small Claims. Either party may bring a qualifying claim in small claims court in Miami-Dade County, Florida.

• FAA Applies. This arbitration agreement is governed by the Federal Arbitration Act.

• Severability. If the class-action waiver is found unenforceable, this entire arbitration section will not apply (except as required for public injunctive relief), and disputes will proceed in court as set out below.

• Confidentiality. All aspects of arbitration proceedings and awards are confidential to the extent permitted by law.

18) Termination

We may suspend or terminate your account or access to the Services at any time, with or without notice, including for inactivity, operational reasons, or violations of these Terms. You may stop using the Services at any time. Sections that by nature should survive (e.g., IP, User Content license, disclaimers, limitations, arbitration) will survive termination.

19) Governing Law & Venue

Except where preempted by U.S. federal law (including the FAA), these Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Subject to Section 17, the exclusive venue for any non-arbitrable action is the state or federal courts in Miami-Dade County, Florida, and you consent to personal jurisdiction there.

20) General

These Terms (plus any policies referenced here) are the entire agreement between you and BloomsPal and supersede prior understandings regarding the Services. We may assign these Terms; you may not assign them without our prior written consent. If any provision is found invalid or unenforceable, the remainder remains in force and a valid term that most closely reflects the parties’ intent will apply. Our failure to enforce a provision is not a waiver. Notices may be delivered by email, posting on the Site, or to your account.

Privacy policy

BLOOMSPAL SAS PRIVACY POLICY.

1.     SCOPE.

This privacy policy (“Privacy Policy”) describes Bloomspal S.A.S. (“Bloomspal”) current policies and practices with respect to personal information collected by Bloomspal through this site (the “Site”). This also includes the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (“FLPPDI”) and its Regulations (“Regulations”),

2.     CONSENT.

By browsing this Site, you are accepting the practices described in this Privacy Policy.

In case you disagree with, this Privacy Policy or Cookie Policy, please do not use this Site.

3.     CHANGES IN PRIVACY POLICY.

Bloomspal continually improves and adds new features and functionality to this Site. These continuous improvements, as well as changes in legislation or technology, require changes to this Privacy Policy. Bloomspal reserves the right to update or modify this Privacy Policy at any time without notice.

For your convenience, whenever this Privacy Policy is modified, we will send you an alert that will be posted on this Site for 10 days.

Please review this Privacy Policy periodically. You can access the current version of this Privacy Policy at any time by clicking on the "Privacy" button at the bottom of every page of this Site.

This Privacy Policy was last revised in December 1, 2024.

4.     PERSONAL DATA.

"Personal data" includes information relating to an identified or identifiable natural or legal person, such as an individual's name, age, e-mail or postal address.

Personal data collected through the Site provided by you. Bloomspal collects personal data that you provide to us when you use this Site. This information may include, for example, your name, your company name, your postal or business address, and your email address.

Personal information is collected through our Site to:

Provide the products, information and services requested by you. For example, we may use your e-mail address to respond to your comments or concerns.

Provide efficient customer service.

Provide a personalized browsing experience on the Site.

Display customized advertising when you visit the Site.

To provide information that we believe is of interest to you (only with your permission) and to contact you with special offers.

To better understand your interests and needs.

To improve the content, functionality, and navigability of our Site.

We may contact you periodically to inform you about our products and services. If you do not wish to be contacted for this purpose, please let us know.

5.     COOKIES.

 We may obtain information about you by installing our own marker on your computer. This marker is commonly known as a "cookie," and it allows us to learn about you through a unique identifier generated by the computer. By providing you with a unique identifier, we can create a database based on your previous choices and preferences, and in cases where those choices or preferences need to be collected again, we can access them automatically, thus saving you time and effort. Your computer can be specifically configured to reject cookies: please go to your browser for more information. For more information on cookies see our "Cookie Policy".

6.     DISCLOSURE OF PERSONAL INFORMATION TO AFFILIATES.

Bloomspal shares personal information collected through this Site with its affiliates, which may use the information in the same manner as Bloomspal. If you do not want Bloomspal to share your personal information with affiliates, please let us know.

Disclosure of personal information to unrelated third parties.

Both Bloomspal and its affiliates share personal information collected through this Site with third parties around the world who act on behalf of Bloomspal and/or its affiliates, such as companies that provide support services to us, including data processing services, or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any purpose other than as disclosed in this Privacy Policy.

In addition, there may be limited circumstances in which Bloomspal or its affiliates may share or transfer the information contained in their databases to an unrelated third party; for example, to comply with a legal requirement, for the administration of justice, to protect a vital interest of you or your company, or in the event of a corporate sale, merger, reorganization or dissolution, or any other similar event.

Where appropriate, before disclosing any personal information to a third party, Bloomspal will contractually require the third party to take all appropriate precautions to protect the data against any unauthorized use or disclosure. If you do not want Bloomspal to share your personal information with third parties under these strictly controlled conditions, please let us know.

Information Integrity and Security. Bloomspal will take commercially reasonable measures to safeguard the reliability, accuracy, completeness, and timeliness of the information in our databases and to protect the security of our databases. We maintain your personal information for as long as reasonably necessary in accordance with the purposes for which it was collected or to comply with any required legal reporting or document retention requirements. Our servers and databases are protected by industry-standard security technology. Employees who have access to personal information maintain strict confidentiality. We cannot, however, guarantee the occurrence of any loss, misuse, unauthorized disclosure, alteration or destruction of data.

7.     CHILDREN.

The Site is not directed to children under the age of 18. If you are under 18, please do not provide us with personal information.

8.     HYPERLINKS TO OTHER SITES.

This Privacy Policy applies only to the Site. If you visit a website operated by Bloomspal or its affiliates, please take a few minutes to review the privacy Policy posted on the relevant site to learn what personal information may be collected through that particular site and how it will be processed.

The Site contains hyperlinks to other websites that are not operated by Bloomspal or its affiliates. These hyperlinks are provided for your reference and convenience only, and do not imply any endorsement of the activities of such third-party websites or any association with their operators. Bloomspal exercises no control over such websites and is not responsible for their practices with respect to the data collected. We urge you to review the Privacy policy posted on any site you visit before using it or providing any of your personal information.

9.     YOUR CONSENT.

This Privacy Policy is incorporated into and forms part of the Terms and Conditions of https://www.blooomspal.com/ . Your acceptance of these terms and use of this Site implies your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

Personal Data Rights. You may request Bloomspal to review, modify, delete and/or update your personal data. The right to access your personal data may be exercised free of charge at intervals of no less than 30 days. If the personal data is incorrect, or if it needs to be updated and/or deleted, Bloomspal will modify, update and/or delete such information at your request, free of charge. You must send an e-mail to wecare@bloomspal.com, detailing your name and surname, ID number, your request and reasons for exercising your right. Once you have complied with the form if the request is granted, Bloomspal will inform you whether the request has been granted or rejected. Bloomspal will have 30 working days from receipt of the request to send a response in the case of a request for access, and 30 days if you request the rectification, updating or deletion of your data. In all cases, Bloomspal may require further information from you to process your request.

10.  FURTHER QUESTIONS.

If you have any questions regarding this Privacy Policy or any in which https://www.blooomspal.com/ processes your personal data, please do not hesitate to notify us by e-mail at wecare@bloomspal.com or by mail to our offices.

Refund policy

Entity: CI ANDEAN FIELDS SAS  (d/b/a BloomsPal)

1. Product Availability

BloomsPal partners with verified farms and producers across Latin America to offer a wide range of fresh, refrigerated, frozen, and shelf-stable foods and natural products.

Because of the perishable nature of many items and the cross-border logistics involved, some products may become temporarily unavailable or sell out before an order is finalized.

If a product becomes unavailable while your order is being prepared, we may:

• Ship the remaining available items and issue a refund for the unavailable ones, or

• Offer a substitute product of equal or greater value (with your prior consent).

By completing checkout, you acknowledge and accept that product availability may vary and that BloomsPal may make such adjustments or refunds as needed.

Orders may be canceled by the customer only if they have not yet been processed, consolidated, or dispatched from our international or U.S. fulfillment centers.

2. Shipping and Handling of Perishables

BloomsPal coordinates the international shipment of perishable goods under controlled cold-chain conditions through certified carriers.

To maintain optimal freshness and avoid transit risks, we follow these standards:

• Shipments containing perishable, frozen, or refrigerated items are dispatched Monday through Wednesday only. *unless you agree other shipping date, accepting the risks.

• Orders placed after Tuesday at 3:00 p.m. EST may be held until the following Monday to avoid weekend transit delays.

• All shipments are packed with insulated materials, dry ice, or gel packs as needed to preserve temperature during transit.

Once a shipment leaves our fulfillment network, delivery timing is managed by certified carriers operating under their own logistics protocols.

While BloomsPal monitors all deliveries closely, delays caused by carriers, customs, or external conditions are beyond our direct control.

If a perishable shipment arrives in poor condition due to excessive delay, BloomsPal may issue a refund or replacement, depending on the case and upon receipt of sufficient evidence from the customer.

Please note: Carrier delays alone do not automatically qualify an order for cancellation or refund, unless product quality or usability has been affected.

3. Refunds, Replacements, or Cancellations

Our goal is to ensure that every customer receives their full order in perfect condition and as quickly as possible.

Given the nature of international logistics and perishable inventory, our actions depend on the situation described below.

All claims must be submitted to support@bloomspal.com within 7 calendar days of delivery and must include photographic or video evidence when applicable.

A. Missing or Damaged Products

Shipping Refund:

If missing or damaged products represent 75 % or more of the total order value, up to 50 % of the original shipping cost may also be refunded.

B. Expired or Near-Expiration Products

BloomsPal distinguishes between fresh (short shelf-life) and non-fresh (shelf-stable) products.

For replacements, BloomsPal may ship directly from origin or a domestic fulfillment center, depending on product type and destination.

C. Order Cancellations

Once an order is placed, export documentation, supplier coordination, and logistics booking begin immediately.

Therefore, cancellations are permitted only when the following conditions apply:

1. The order has not yet been processed or dispatched from any warehouse or fulfillment center.

2. The shipment could not be delivered by the carrier, and the customer declines a replacement.

3. A mutual agreement is reached between the customer and BloomsPal in exceptional circumstances.

If a cancellation is approved before processing or dispatch, BloomsPal will issue a full refund (including 100 % of shipping fees) to the original payment method within 5–10 business days.

Once an order has been processed, exported, or shipped, it cannot be canceled or recalled.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your bank or card issuer, funds may take 5–10 business days to appear.

BloomsPal does not issue refunds in cash or alternative forms of credit.

5. How to File a Claim

To request a refund, replacement, or cancellation, please contact:

📩 support@bloomspal.com

Include the following:

1. Order number and purchase date

2. Description of the issue

3. Photographic or video evidence (required for perishables or damaged items)

4. Indicate whether you prefer a refund or replacement

Incomplete or unsupported claims may delay or void eligibility for refund or replacement.

You have 48 hours after received the product to file a claim. Claims received after that will not be accepted.

6. Limitations

• BloomsPal is not responsible for damages or spoilage resulting from improper storage after delivery.

• Refunds and replacements are not applicable for dissatisfaction with taste, aroma, or texture.

• Because most products are perishable or made to order, we cannot accept physical returns.
  
  
  

Shipping policy

1. Overview

BloomsPal operates a cross-border fulfillment network connecting farms, brands, and producers from Latin America with retailers and consumers in the United States.

We specialize in direct import (dropshipping) — meaning your order may ship directly from the country of origin (e.g., Colombia, Ecuador, Peru, or others) to your address in the U.S., coordinated through our Miami logistics hub and authorized customs brokers.

All shipments are managed by our U.S. entity, ensuring compliant importation, customs clearance, and last-mile delivery.

2. Shipping Coverage

We currently ship to the continental United States.

🚫 We do not ship automatically to:

• Hawaii

• Alaska

• U.S. military bases or APO/FPO/DPO addresses

If you are located in one of these areas, please contact our team in advance at support@bloomspal.com to confirm if special arrangements can be made.

Additional fees and extended transit times may apply.

3. Shipping Methods & Delivery Times

a. Direct Import Shipments (LATAM → U.S.)

Most of our catalog — including flowers, coffee, grains, packaged foods, and natural goods — is shipped directly from verified Latin American partners.

Orders are exported, imported, and nationalized in the United States under BloomsPal’s logistics framework.

• Average delivery time: 48–72 hours after dispatch (depending on customs processing and carrier performance).

• Carriers: certified dry and cold-chain couriers.

• Tracking: You will receive full tracking once your order clears customs and enters domestic transit.

b. Domestic Fulfillment (Miami Dispatch)

Certain items may be fulfilled from our Miami facility for faster delivery.

Domestic shipments typically arrive within 2–5 business days, depending on the courier and destination.

4. Perishable Products (Fresh, Refrigerated, or Frozen)

To ensure freshness and quality, perishable items (flowers, fresh foods, frozen goods) are shipped only Monday through Wednesday.

Orders placed after Tuesday at 3:00 p.m. EST may be held until the following Monday to prevent weekend transit delays.

Packaging:

• Shipments include insulated containers with dry ice or gel packs.

• Ice may evaporate during transit, but temperature control is maintained.

• All perishable logistics comply with FDA and USDA handling standards.

Rates:

Shipping rates for perishable items are calculated dynamically at checkout based on destination, weight, and volume.

5. Melt-Prone Items (e.g., Chocolates, Butters, or Natural Oils)

From May through September, we modify shipping schedules for melt-sensitive items:

• These products are shipped only Monday through Wednesday to reduce exposure to heat.

• Orders placed after Tuesday at 3:00 p.m. EST may be held for the following week unless rapid delivery before the weekend is possible.

• BloomsPal may, at its discretion, split orders to ship non-sensitive items sooner.

6. Import Duties & Taxes

All BloomsPal shipments are customs-cleared and duties paid.

Customers in the U.S. will not pay any additional import or brokerage fees upon delivery.

The checkout price reflects the final landed cost.

BloomsPal acts as the Importer of Record, ensuring compliance with U.S. Customs and Border Protection (CBP), FDA, and USDA regulations.

7. Delays & Exceptions

We work hard to ensure timely delivery; however, delays may occur due to:

• Customs inspections or government holds

• Weather conditions or carrier disruptions

• Incomplete delivery addresses or remote destinations

BloomsPal is not responsible for delays caused by external factors beyond our control but will assist in resolving any carrier-related issues.

If your order arrives delayed, damaged, or incomplete, please contact support@bloomspal.com within:

• 24 hours for perishable goods

• 3 business days for non-perishables

Please include your order number and photos of the packaging and label for faster assistance.

8. Responsibility After Delivery

Once a shipment is marked as “Delivered” by the carrier, BloomsPal is not liable for theft, spoilage, or damage occurring after delivery.

We recommend that someone be available to receive the package and that perishable items be refrigerated immediately upon arrival.